​​Privacy Policy – Repair Services Nederland

​Last updated: 26 July 2026

​Privacy Statement

​Repair Services Nederland attaches great importance to the protection of your personal data. In this privacy statement, we explain which personal data we collect, why we process this data, and how we handle it. We process your personal data carefully and in accordance with the General Data Protection Regulation (GDPR).

​1. ​Who are we?

​Repair Services Nederland

​Head office: Almere, the Netherlands

E-mail: info@repairservicenederland.com
Website: www.repairservicenederland.com

​​2. ​What personal data do we process?

​When you contact us or use our services, we may process the following data:

• ​First and last name
• Address details
• Telephone number
• Email address
• Company name (if applicable)
• Information about your Litter-Robot
• Serial number of the device
• Repair and service details
• Correspondence via email or contact form
• IP address and technical information about your visit to our website

​3. ​Why do we process your data?

​We process your personal data solely for the following purposes:

• ​Answering your questions.
• Scheduling repairs.
• Carrying out maintenance and service.
• Preparing quotations.
• Handling warranty claims.
• Informing you about appointments.
• Sending invoices.
• Complying with legal obligations.
• Improving our services and website.

​4. ​Legal basis for processing

​​We process personal data based on one or more of the following legal grounds:

• ​Performance of a contract
• Legal obligation
• Legitimate interest
• Your consent (where required)

​5. ​Data retention periods

​​We do not retain personal data for longer than necessary. Indicative retention periods:       

• ​​Contact requests: up to 24 months.
• Repair and service records: up to 7 years (for administrative and warranty purposes).
• Invoices: 7 years (statutory tax retention requirement).

​6. ​Sharing personal data

​We only share your personal data with third parties when this is necessary for the provision of our services.

​​​This may include:

• ​Parcel and transport services
• Accountant or administrative service provider
• Hosting provider

​​IT service providers. We enter into a data processing agreement with parties that process personal data on our behalf when this is legally required.

​7. ​Security

​​Repair Services Nederland takes appropriate technical and organisational measures to protect your personal data against:

• ​Loss
• Misuse
• Unauthorised access
• Alteration
• Disclosure

​Our website uses a secure SSL connection (HTTPS).

​8. Cookies 

​Our website may use functional and analytical cookies to ensure the website functions properly and to analyse its use. If marketing or tracking cookies are used, we will ask for your prior consent via the cookie banner.

​9. ​Your rights

​You have the right to:

• ​Access your personal data
• Have your data corrected
• Have your data deleted
• Restrict the processing of your data
• Object to the processing of your data
• Transfer your data (data portability)

​​You can submit a request via:
info@repairservicenederland.com 
​We will respond within one month at the latest.

​10. ​Complaints

​​Are you dissatisfied with the way we handle your personal data? Please contact us first.
In addition, you have the right to lodge a complaint with the Dutch Data Protection Authority.

​11. ​Changes

​epair Services Nederland reserves the right to amend this privacy statement.
The most up-to-date version is always available on our website.

​Contact 
Repair Services Nederland 
​Head office: Almere
E-mail: info@repairservicenederland.com