Frequently Asked Questions (FAQ)​​

Here you will find the answers to the most frequently asked questions about our repair and maintenance service for Litter-Robot. If your question is not listed, please do not hesitate to contact us.​​

My Litter-Robot is no longer working. What should I do?
Report your fault easily via our contact form or send us an email. Describe the problem as clearly as possible and add photos or a short video if possible. This way, we can often assess the fault more quickly.

​​Do you repair all Litter-Robot models?
Yes. We specialize in the repair and maintenance of Litter-Robot models from Whisker.

Do I need to send my entire Litter-Robot?
Not always. For many repairs, only the base unit (the base) needs to be sent. We will let you know exactly which parts we need beforehand.

Do you also repair at the customer's home?
Yes. Depending on the fault and your location, we can also perform the repair at your location. If this is not possible, we will repair your Litter-Robot in our professional workshop in Almere.

Do you use original parts?
Yes. We only work with original parts. This ensures a reliable and durable repair.

How long does a repair take?
This depends on the fault and the availability of parts. In many cases, we can perform the repair within a few working days.

My Litter-Robot is still under warranty. What should I do?
Always contact the seller or supplier where you purchased your Litter-Robot first. If your warranty claim is approved and you are referred to Repair Services Netherlands, we will perform the warranty repair according to the applicable warranty conditions.

Do you provide a guarantee for a repair?
Yes. You will receive 3 months guarantee on the parts we replace. You will receive 6 months guarantee on replaced motors.

Do you also sell loose parts?
No. We do not sell parts to individuals. Our parts are only intended for repairs performed by our own technical service.

Can I receive a quote in advance?
Yes. If possible, you will receive a clear quote in advance. This way, you know exactly what to expect before we start the repair.

Can I send my Litter-Robot from Belgium or another European country?
Yes. We repair Litter-Robots for customers from the Netherlands, Belgium, and other European countries. After your registration, you will receive clear shipping instructions.

How do I pay for the repair?
After completion of the repair, you will receive an invoice. This must be paid within the set term

Can I replace parts myself?
We advise against this for newer Litter-Robot systems, as they contain sensitive electronics and sensors. Incorrect assembly can lead to additional damage or malfunctions. That's why we only perform repairs with original parts and according to the factory guidelines.

Why choose Repair Services Netherlands?

• Specialized in Litter-Robot repairs.
• Preferred Service Partner.
• Hundreds of successful repairs carried out.
• Use of original parts.
• Repair at home or in our workshop.
• Service for the Netherlands, Belgium and the rest of Europe.
• Personal advice and professional support.

Do you have any other questions? Feel free to contact us. We are happy to help you further.​​