General Terms and Conditions Repair Service Nederland 

Content Part 1       

Article 1 – Definitions 
1. Repair Service Nederland: the company that performs repair and maintenance work on Litter-Robot (Whisker) products.
2. Client: every private client
3. Activities: diagnosis, maintenance, repair, testing, software updates and related activities.
4. Agreement: every agreement between ​Repair Service Nederland and the client. 

Article 2 – Applicability 
1. These terms and conditions apply to all quotations, agreements and activities.
2. Deviations are only valid if confirmed in writing.
3. The client's general terms and conditions are explicitly rejected to the extent permitted by law.
4. If a provision proves to be invalid, the other provisions remain in full force. 

Article 3 – Quotations 
1. All quotations are non-binding, unless otherwise stated.
2. Quotations are valid for 30 days.
3. Prices are inclusive of VAT, unless otherwise indicated.
4. Obvious typographical or calculation errors do not bind ​Repair Service Nederland. 

Article 4 – Conclusion of the Agreement 
1. An agreement is concluded as soon as the client accepts a quotation or price quote, in writing or orally, or when Repair Service Netherlands starts the activities.
2. If it becomes apparent during the activities that additional repairs are necessary, the client will be informed in advance, unless immediate action is necessary to prevent further damage.
3. Repair Service Netherlands reserves the right to refuse an order if execution is not reasonably possible.​

Part 2 – Repair Procedure, Diagnosis, Additional Work and Parts     

Article 5 – Repair Procedure     
1. A repair starts after receipt of the device or after the technician arrives at the location.
2. The client provides all known information about the malfunction.
3. ​Repair Service Nederland determines the most suitable repair method.
4. If additional defects are discovered during the repair, the client will be informed before they are repaired, if reasonably possible.
5. After completion, it is checked whether the device functions properly.    

Article 6 – Diagnosis      
1. A diagnosis may be necessary to determine the cause of a malfunction.
2. After the diagnosis, the client receives a price quote, if applicable.
3. If the repair is cancelled, diagnosis or research costs may be charged if this was announced in advance.
4. Not every malfunction is directly visible; additional inspection may be necessary.   

Article 7 – Additional Work      
1. Additional work is only performed with the client's consent, unless immediate action is necessary to prevent further damage.
2. Extra parts and extra labor are specified separately.
3. If the client does not give consent for necessary additional work, the repair may be returned incomplete.   

Article 8 – Parts     
1. ​Repair Service Nederland preferably uses original parts. If these are no longer available, a qualitatively equivalent part may be used after consultation with the client.
2. Replaced parts can be returned at the client's request, unless they fall under a warranty or exchange scheme of the supplier.
3. Repair Service Netherlands does not sell loose parts to individuals.
4. Parts remain the property of ​Repair Service Nederland until the invoice is fully paid.

Part 3 – Prices, Payment, Cancellation and Repair on Location

Article 9 – Prices and Rates       
1. All listed prices are inclusive of VAT, unless explicitly stated otherwise.
2. Repairs are performed on the basis of a previously agreed price or a price quote after diagnosis.      
3. Extra work is only performed after consultation with the client, unless immediate action is necessary to prevent further damage.      
4. Parts, labor, travel costs, parking costs and any shipping costs are listed separately if applicable.     
5. Obvious price or calculation errors do not bind Repair Service Netherlands. 

Article 10 – Payment       
1. Invoices must be paid within 14 days of the invoice date, unless otherwise agreed in writing.       
2. Repair Service Netherlands may require prepayment or a down payment before ordering parts.      
3. In case of late payment, statutory interest and extrajudicial collection costs may be charged.       
4. As long as an invoice is not fully paid, the delivery of the repaired device may be suspended to the extent permitted by law. 

Article 11 – Cancellation    
1. Appointments can be cancelled free of charge up to 24 hours before the agreed time.
2. In case of later cancellation or if the client is not present, travel costs and costs already incurred may be charged.  
3. Ordered parts that can no longer be cancelled may be passed on to the client if this was announced in advance. 

Article 12 – Repair on Location  
1. The client ensures a safe and easily accessible workplace.
2. The Litter-Robot must be clean and accessible before the technician starts the work.
3. Parking costs and pre-agreed travel costs are at the client's expense. 
4. If a repair on location proves to be impossible, it may be decided in consultation to transport the device to the workshop.​

Part 4 - Shipping, Transport Damage and Customer Obligations

Article 13 - Shipping of Equipment    
1. When a device is sent to the workshop, the customer is responsible for proper packaging that provides protection against shocks, moisture and transport damage.
2. Repair Service Netherlands advises shipping with Track & Trace and adequate insurance.
3. For a Litter-Robot 3, only the base unit with the arch should be shipped, unless otherwise agreed. Loose accessories such as a waste bin, globe or power adapter will only be sent if requested.
4. Any shipping costs are at the customer's expense, unless otherwise agreed in writing.

Article 14 - Transport Damage    
1. Damage that occurs during transport to ​Repair Service Nederland is the responsibility of the carrier and/or the sender.
2. The customer must report visible transport damage to the carrier immediately.
3. Repair Service Netherlands will take photos and inform the customer if damage is found upon receipt.
4. Repair of transport damage is not covered by the warranty on previously performed work.

Article 15 - Customer Obligations
1. The customer provides correct information about the malfunction and the history of the device.
2. The device must be hygienically clean. ​Repair Service Nederland may refuse to work on a device that is severely contaminated or poses a health risk.
3. The customer ensures that pets do not pose a danger or hindrance during a repair on site.
4. The customer checks the device after receipt or after completion of the repair and reports any complaints as soon as possible.
5. Keep invoices and warranty certificates carefully; they may be needed for a warranty claim.

Part 5 - Warranty and Factory Warranty 

Article 16 - Warranty on Repairs Performed    
1. Repair Service Netherlands provides a 3-month warranty on parts replaced by them and a 6-month warranty on replaced motors, counted from the invoice date.
2. The warranty only applies to the replaced part and the performed repair work.
3. During the warranty period, defects that can be proven to be the result of a faulty repair or a defective replaced part will be repaired free of charge.
4. Travel costs, parking costs and shipping costs do not automatically fall under the warranty, unless otherwise agreed in writing.
5. The customer must be able to present the original invoice or payment receipt in case of a warranty claim.

Article 17 - Warranty Exclusions    
1. The warranty lapses if the device is used incorrectly or not properly maintained.
2. The warranty lapses if the device is opened, modified or repaired by third parties without the permission of ​Repair Service Nederland.
3. Damage caused by falling, shocks, moisture, water, fire, lightning, pests, overloading or incorrectly connected accessories is not covered by the warranty.
4. Normal wear and tear and cosmetic damage are not covered by the warranty.
5. The warranty only applies to the previously repaired defect and not to new or other malfunctions.

Article 18 - Factory Warranty  
1. If a product is still under factory warranty, ​Repair Service Nederland advises the customer to first contact the supplier or manufacturer.
2. If ​Repair Service Nederland performs work on a product with a factory warranty on behalf of the customer, this may have consequences for that factory warranty. The customer remains responsible for this, unless otherwise agreed in writing.
3. ​Repair Service Nederland is not liable for decisions made by the manufacturer, importer or supplier regarding warranty claims.

Part 6 - Liability, Force Majeure and Retention of Title

Article 19 - Liability        
1. ​Repair Service Nederland performs all work carefully and to the best of its ability.
2. Liability is limited to direct damage that can be proven to be the result of a culpable shortcoming, insofar as this is permitted by law.
3. ​Repair Service Nederland is not liable for indirect damage, consequential damage, lost income, missed savings or data loss.
4. If liability exists, it is limited to a maximum of the invoice amount of the relevant order or the amount paid out by the liability insurance.
5. The customer remains responsible for making any necessary backups or securing settings before a repair is performed.

Article 20 - Force Majeure
1. Force majeure is understood to mean any circumstance that ​Repair Service Nederland has no influence on and as a result of which the agreement cannot be temporarily or permanently fulfilled.
2. This includes, but is not limited to, illness, extreme weather conditions, fire, power outages, internet outages, transport problems, strikes, government measures and the unavailability of parts.
3. During a force majeure situation, obligations are suspended for as long as the force majeure continues.
4. If the force majeure lasts longer than can reasonably be expected, both parties may terminate the agreement without entitlement to compensation.

Article 21 - Retention of Title
1. All delivered parts remain the property of ​Repair Service Nederland until the full invoice has been paid.
2. As long as the full payment has not been made, ​Repair Service Nederland may suspend the delivery of the repaired device, insofar as the law permits this.
3. The customer may not pledge or transfer parts that are subject to a retention of title to third parties before full payment has been made.
4. After full payment, the retention of title lapses automatically.

Part 7 - Privacy, Complaints and Disputes 

Article 22 - Privacy and Personal Data       
1. ​Repair Service Nederland processes personal data exclusively for the execution of the contract, scheduling appointments, invoicing and customer service.
2. Personal data is processed in accordance with the General Data Protection Regulation (GDPR).      
3. Data is not provided to third parties, unless this is necessary for the execution of the contract or on the basis of a legal obligation.     
4. Customers have the right to inspect, correct and delete personal data, to the extent that the law permits this.     
5. The privacy statement is available on the website. 

Article 23 - Complaints Procedure      
1. Complaints must be reported in writing or by e-mail as soon as possible.     
2. If possible, add photos or videos to support the complaint.     
3. Repair Service Netherlands assesses the complaint and, if justified, offers a suitable solution.     
4. The customer gives ​Repair Service Nederland the opportunity to investigate and repair a defect. 

Article 24 - Disputes and Applicable Law     
1. Dutch law applies to all agreements. 
2. The parties will try to resolve disputes in mutual consultation first.     
3. If necessary, the dispute will be submitted to the competent Dutch court. 
4. The invalidity of one provision does not affect the other provisions.

Part 8 - Company-Specific Provisions

Article 25 - Repairs to Litter-Robot Systems       
1. ​Repair Service Nederland performs repair and maintenance work on Litter-Robot systems offered by the customer.     
2. Not every malfunction can be determined in advance. During diagnosis, additional defects may come to light.     
3. After completion of the repair, a functional check is performed. This does not mean that future defects or normal wear and tear are excluded.     
4. Software settings or firmware updates are only performed if this is part of the assignment. 

Article 26 - Original Parts       
1. ​Repair Service Nederland strives to use original parts when they are available.     
2. If original parts are not available, a qualitatively equivalent part may be applied after consultation.     
3. Loose parts are not sold to individuals. 

Article 27 - Insurance and Transport Damage     
1. At the request of ​Repair Service Nederland, a repair estimate or report can be drawn up for an insurer.     
2. The assessment of whether damage is reimbursed is exclusively up to the insurer.   
3. Damage occurring during transport must be reported directly to the carrier. 

Article 28 - Final Provisions
1. These general terms and conditions form a whole with the preceding parts.
2. In the event of a conflict, mandatory Dutch consumer law prevails. 
3. ​Repair Service Nederland reserves the right to modify these conditions. The modified version applies exclusively to new agreements, unless the law provides otherwise.