Warranty & Service

With every repair performed, you will receive a warranty on the replaced parts and the work performed.

Our warranty conditions:

• 3 months warranty on all replaced parts.
• 6 months warranty on replaced engines.
• The warranty applies exclusively to the repairs carried out by us.
• Damage caused by incorrect use, falls, moisture, pests or other external influences is not covered by the warranty.

Factory warranty

Does your Litter-Robot still have a factory warranty? We will first assess whether the malfunction falls under the warranty conditions.

As a Preferred Service Partner, we work closely with the official importer to handle warranty repairs quickly and professionally.

Service at home or in our workshop

Depending on the type of malfunction, we can repair your Litter-Robot:

• At your home.
• In our professional workshop in Almere.
• Via shipping from Netherlands, Belgium and other European countries.

We always advise you which repair method is most suitable

Repair out of warranty

Even if your warranty has expired, you can of course come to us.

Before we start the repair, you will receive a clear quote if necessary. This way you know exactly what to expect and you will never be surprised.

Original parts

For every repair, we use only original parts. This ensures that your Litter-Robot remains reliable and you are guaranteed a professional repair.

We do not sell parts to individuals. Our parts are exclusively intended for repairs carried out by our own technical service.

Travel costs and shipping costs

Is your Litter-Robot still under warranty and have you been referred to Repair Services Netherlands by your seller or the official importer? Then we will not charge labor costs for the warranty repair.
Any travel costs, parking costs or shipping costs are at the expense of the customer.
For on-site repairs, a mileage allowance of € 0.25 per kilometer applies, calculated from our location in Almere.

Do you have a malfunction?

Report your malfunction easily via our contact form or send us an email. After receipt, we will assess your request and contact you as soon as possible to discuss the possibilities.

Our goal is to make your Litter-Robot work perfectly again, quickly, professionally and with the highest quality.