​Our process.

At Repair Service Nederland, we make the repair process simple, transparent, and reliable. From the first report to the final repair, we keep you clearly informed. 

1. Report a repair Report your malfunction easily via the contact form, WhatsApp or email. Describe the problem as extensively as possible and add photos or a video if possible. This allows us to often assess the malfunction in advance. 

2. Initial assessment Our technical specialists assess your request and, if necessary, contact you for additional information. This allows us to often determine the cause of the problem in advance. 

3. Advice and quote You will receive a clear indication of the repair costs. If additional diagnosis is necessary, we will inform you about this in advance. This way, you will never be faced with surprises. Transparent communication and clear agreements are central to us. 

4. Repair on location or in our workshop Depending on the malfunction, we repair your Litter-Robot:
At your home when repair on location is possible.
In our workshop when extensive technical research or specialized equipment is needed.

5. Testing and quality control After each repair, your Litter-Robot is extensively tested. We check all functions to ensure you have a safe and reliable operation before the device is returned.

6. Warranty on the repair After a successful repair, you will receive a warranty on the replaced parts and the work performed:
3 months warranty on replaced parts. 6 months warranty on a replaced motor.

7. Aftercare Do you have questions after the repair or would you like advice on the use or maintenance of your Litter-Robot? Then we are of course at your service. Even after the repair, you can count on our technical support.